Privacy Policy

Ikonix Power Pty Ltd (ABN 51 631 692 718) trading as Indcontrol Electronics (“we”, “us”, “our”)

Ikonix Power Pty Ltd t/as Indcontrol Electronics is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

  • Name

  • Company or organisation name

  • Job title or role

  • Contact details such as email address, phone number, and postal address

  • Information relating to equipment, service enquiries, or repair assessments

  • Any other information you choose to provide when contacting us

We do not collect sensitive information unless it is required by law or you have provided it with your consent.

2. How we collect personal information

Personal information is generally collected directly from you when you:

  • Submit an enquiry or contact form on our website

  • Request a repair assessment or service information

  • Contact us by phone, email, or other means

  • Engage us for services

We may also collect limited technical information when you visit our website, such as IP address, browser type, and usage data, through standard website analytics tools.

3. How we use personal information

We use personal information for purposes including:

  • Responding to enquiries and service requests

  • Assessing repair, refurbishment, or maintenance requirements

  • Providing information about our services

  • Managing customer relationships and service delivery

  • Improving our website and services

  • Complying with legal and regulatory obligations

We do not use personal information for purposes unrelated to our business activities.

4. Disclosure of personal information

We may disclose personal information to third parties only where necessary, including:

  • Service providers who assist us in operating our business or website

  • Professional advisers such as accountants, insurers, or legal advisers

  • Government or regulatory authorities where required by law

We do not sell, rent, or trade personal information to third parties.

Where information is disclosed to third parties, we take reasonable steps to ensure it is handled in a manner consistent with this Privacy Policy.

5. Overseas disclosure

We do not routinely disclose personal information to overseas recipients. If overseas disclosure is required, we will take reasonable steps to ensure the information is protected in accordance with Australian privacy requirements.

6. Data security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is stored in secure systems and is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Access and correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe and in accordance with legal requirements.

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and analyse website usage. Cookies do not identify you personally.

You can manage or disable cookies through your browser settings if you prefer.

9. Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The current version will always be available on our website.

11. Contact us

For enquiries, access requests, or privacy concerns, please contact:

Ikonix Power Pty Ltd Trading as Indcontrol Electronics
Email: info@indcontrol.com.au
Phone: +61 8 7427 1830